Yatro Health
Refund & Cancellation Policy
Effective Date: September 30, 2026
Yatro wants pricing and cancellation expectations to be clear before a customer purchases a product or begins a service.
Consultations and Clinical Services
Eligibility for treatment is determined by a licensed healthcare provider. Payment for a consultation or clinical service does not guarantee that a prescription or particular treatment will be issued.
Cancellation eligibility and refunds for clinical services may depend on whether the consultation, medical review, laboratory order, prescription processing, pharmacy fulfillment, or other service has already begun.
Prescription Medications
Prescription medications that have already been prescribed, compounded, prepared, dispensed, or shipped may not be returnable or refundable where prohibited by law or pharmacy policy.
Supplement Purchases
Refund or return eligibility for supplements depends on the condition of the product, whether it has been opened, fulfillment status, and applicable law.
Subscriptions or Recurring Services
Where a service is expressly identified as recurring, customers may request cancellation of future renewals according to the cancellation terms presented when enrolling. Cancellation does not necessarily reverse charges for services, products, prescriptions, laboratory work, or fulfillment already provided or initiated.
How to Request Assistance
For a cancellation, refund, order, or billing question, contact:
info@yatrohealth.com
Yatro will review the request based on the specific product or service, its fulfillment status, applicable healthcare and pharmacy restrictions, and the terms presented at purchase.